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Pre-filled greeting for public replies

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Oscar Maynard

Publicado 29 de jun. de 2021

Hi,

Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:

"Hi Bob,


Thanks for getting in touch."

Thanks for any ideas!

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3 comentários

Data
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    Cheeny Aban

    Zendesk Customer Care

    Hi Oscar,

    Unfortunately, there is no native way to set a pre-filled greeting in Support. However, we understand your need for this functionality so I am marking this comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

     

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    Sanobar Khwaja

    Any update on this?

     

    0

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    Brett Bowser

    Zendesk Community Manager

    Hey Sanobar,

    No update to share at this time. 

    You'd either need to update your "Notify Requester" triggers to include a pre-filled greeting Using placeholders or have your agents apply a macro when they start working the ticket.
     
    Let us know if you have any other questions!

    -1

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