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Configuring conditional fields

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Anneloes

Publicado 07 de jun. de 2021

Hi,

I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of the desired product. I want to add an checkbox 'Add another article', if checked these 3 fields need to appear again. User must have the possiblity to do this multiple times (some people ask a quote for over 10 products.

How do I configure the conditional field in this case?

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    Heather Rommel

    Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

    Hi Anneloes van Rensen,

    You're on the right track. You'll need to recreate the 3 fields (again and again) since Zendesk would look at the 3 fields as separate fields for each article.

    Also you'll need to recreate the "add another article" field in order to condition off it and surface the next set of 3.

    Hopefully that helps!

    Sincerely,

    Heather

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    Anneloes

    Thank you Heather!

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