Turned off Community in settings - still shows up in Help Center

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3 Comentários

  • Shannon Pesta
    Zendesk Customer Care

    Hi there! When you disable Gather within the Guide settings, it will make the Community portion not visible for end-users in the live version of your Help Center. For agents and Guide managers it will still be visible while editing, in the event you'd like to re-activate again.

    To remove the Community entirely, would require customizations to your theme. Outlined here. Hope that helps! 

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  • Anton Maslov

    Shannon Pesta could you please correct the link to remove Community, the one provided in your post results into 404

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  • Brett Bowser
    Zendesk Community Manager

    Hey Anton,

    Looks like that article is no longer available. You'll want to navigate to our Guide Theme settings and edit your theme code to remove the following code as shown in the screenshot below:

    You can find it in the header.hbs file which should then remove the community link for agents and admins as well.

    I hope this helps!

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