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client.get('ticket.requester.groups') is empty until open requester tab

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Leafworks Test Team

Publicado 12 de out. de 2021

Hello everyone,

I found the issue, that client.get('ticket.requester.groups') returns no groups until you open the ticket requester tab and then go back to the ticket page.

Is there a way to bypass it, or is it a bug that going to be fixed in near future?

Best regards,
Andriy

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Leafworks Test Team,

    Thanks for reaching out!

    Would you mind sending through the relevant code so I can take a look into this for you? Just be sure to redact any sensitive information.

    Thanks!

    Tipene

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    Leafworks Test Team

    Hey Tipene,

    I just tried to make the app from scratch, and it worked. I don't have time to debug the actual app right now, and it's hard to put all relevant code because there're a lot of files.
    Basically, I call client.get('ticket.requester.groups') in the root of the app, but it doesn't work. Maybe, it was a temporary issue or related to browser cache. Anyway, I'll get back here if this problem still persists.

    Thanks,
    Andriy

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    image avatar

    Tipene Hughes

    Zendesk Developer Advocacy

    No worries, be sure to let me know if you run into the issue again!

    Thanks,

    Tipene

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