client.get('ticket.requester.groups') is empty until open requester tab

Respondida

Dev

12 de outubro de 2021 13:18

Hello everyone,

I found the issue, that client.get('ticket.requester.groups') returns no groups until you open the ticket requester tab and then go back to the ticket page.

Is there a way to bypass it, or is it a bug that going to be fixed in near future?

Best regards,
Andriy

3 Comentários

Tipene Hughes
- 12 de outubro de 2021 20:39
Zendesk Developer Advocacy
Hey Dev,

Thanks for reaching out!

Would you mind sending through the relevant code so I can take a look into this for you? Just be sure to redact any sensitive information.

Thanks!

Tipene

1
Dev
- 14 de outubro de 2021 11:37
Hey Tipene,

I just tried to make the app from scratch, and it worked. I don't have time to debug the actual app right now, and it's hard to put all relevant code because there're a lot of files.
Basically, I call client.get('ticket.requester.groups') in the root of the app, but it doesn't work. Maybe, it was a temporary issue or related to browser cache. Anyway, I'll get back here if this problem still persists.

Thanks,
Andriy

0
Tipene Hughes
- 14 de outubro de 2021 13:20
Zendesk Developer Advocacy
No worries, be sure to let me know if you run into the issue again!

Thanks,

Tipene

0

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