Voice Setting Sell
RespondidaI just sign for Zendesk Sell and Zendesk Talk.
For both i get a phone number put directly in the USA ?
For zendesk Sell
I need to change it or be able to assign different phone number depending of agent.
I just send a doc for vertification. But i dont know how to be able after to change numbers or add number on Sell.
For Zendesk Talk
i just send all the docs asks for the verification.
My question is does for Zendesh sell number are manage by zendesk talk ?
How to get different number for agent in zendesk sell ?
In zendesk sell doc ask for number phone are different than in zendesk talk ?
Screenshots removed by the Zendesk Community team as it contained sensitive data.
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Hi Gilles,
Zendesk Voice for Sell and Zendesk are two different products. Currently, to change the number on Sell: you would need to submit a support ticket to the Sell support with your account details and have a number assigned, or exchanged. So you are correct - the numbers in Zendesk Talk will be different from the Sell numbers. The verification documents, however, can be the same ones you uploaded for Talk.
Please check the following documents for more information:
https://support.zendesk.com/hc/en-us/articles/360041517393-Providing-identity-verification-for-Sell-Voice
https://support.zendesk.com/hc/en-us/articles/360002069468-Zendesk-Talk-and-Zendesk-Text-number-regulatory-requirementsWarm Regards
Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center
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