Ability for Owners to be User Segments
Today the Owner field pulls from Groups. We have a very complicated structure when it comes to owning content on our Guides. It would be a lot easier if there was one place to manage all access and abilities on the Guide. Visible To and Managed By utilize User Segments, it would be great if the Owner field also utilized the User Segments.
Then if groups work for one organization they can use that but if just adding people and managing through User Segments only is better for others, they can do that. This adds additional flexibility for the user of permissions of articles.
Thanks a lot for sharing. We're not planning for this feature at the moment but we are happy to collect this important feedback. You mention permissions on articles as a key reason for this - I would say that when it comes to permissions the main thing to configure is the "Managed by" field.
I would agree that permissions is best done through the "Managed by" field, which utilized User Segments. However, it is the Owner field that gets the "needs verified" emails, so we are not able to use just User Segments, we have to use groups to represent who may be in User Segments which creates a lot of extra groups that aren't actually related to ticket routing or the Support side of ZD. If the verification was tied to the "Managed by" field instead of owner, that would make sense to me too. We don't have a single owner of an article, it is always a group of people to ensure it doesn't get bottle-necked.
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