• Jason Schaeffer

  • 28 de setembro de 2021 22:28

  Zendesk Customer Care

  Hi Ricki,

  At the moment there are not datasets within Explore for Side Conversations or Child/Parent tickets. There is a workaround using Triggers and Tags that you can find in our below doc on this:

  Can I report on side conversations?

  I hope that helps!

  Jason Schaeffer | Customer Advocate |

• Ricki Lomas

  • 29 de setembro de 2021 11:05

  Thanks for your response Jason, unfortunately this isn't going to give me what I need.

  Do you know if there are any plans for this to be made available to report on in future?

  Ricki

• Jason Schaeffer

  • 29 de setembro de 2021 13:10

  Zendesk Customer Care

  Hi Ricki,

  Unfortunately at this time I am not showing this is on the roadmap for Explore, but I am happy to share this as product feedback on your behalf.

  Thanks!

  Jason Schaeffer | Customer Advocate |

• D.J. Hartel

  • 21 de julho de 2022 22:02

  Has there been any updates to this request?  It would be very useful to do this natively within Explore without having to use the API to export the data and then rebuild it.

• Renzo

  • 17 de outubro de 2022 17:16

  I noticed that the link attached to "Can I report on side conversations in Explore?" is unavailable. Agreed with DJ Hartel's comment, and hope to have that feature available in the future!

• Dave Dyson

  • 18 de outubro de 2022 02:24

  Hi Renzo -
   
  Welcome to the community! I've fixed this link in the previous comment (as well as in yours), so you should be able to see the article now -- thanks for the heads-up!
  

Por favor, entrar para comentar.