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Customer Satisfaction CSAT Report in Explore

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Jahn Jerenz Bronilla

Publicado 11 de jan. de 2021

We recently turned on CSAT in Support which replaces our NPS. However, when it comes to reporting we are having 2 sets of report from 2 dataset.

1. CSAT for Chat Alone
2. CSAT for Tickets created under Webform and Email

We are having problem getting the CSAT report on all channels as the data are coming from 2 datasets.

Your feedback and help will be much appreciate in order for us to get the CSAT on all channel in 1 dataset only.


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    Rob Stack

    Zendesk Documentation Team

    Hi Jahn, thanks for the question. There isn't a way of combining the results from two datasets in one query. However, a workaround could be to create a query for each dataset and put them on the same dashboard (a dashboard can display queries from multiple datasets).I realize that's not the exact solution you want, so it's worth adding this request to our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913

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