Phrase Search in Guide Admin
I'm trying to find all articles with a specific phrase so I can get rid of it. Many of our articles were written before my time at the company and contain an annoying "This article will" phrase at the top of each article. This phrase is redundant in 99% of cases.
Unfortunately, searching "this article will" (exactly like that with double quotes). Returns ANY article that contains those three words in any order. Using double quotes does not behave as described on the Zendesk support pages.
Am I missing something? I'd really rather not comb through over 100 articles one by one in order to find this exact phrase.
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Hi Joshua,
Help Center search does use some logic that's intended to help end-users find articles when they may not have typed the exact text that's present in the relevant articles (see About Help Center end user search). But I think you may have better luck searching for "This article will" in the Support agent interface, and clicking the "Articles" filter. Can you give that a try and let me know if that works any better for you?
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Hi, @... - it's not the Support agent interface or the end user search, this is when trying to arrange articles in the Guide admin.
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Ah, thanks Joshua - It says "Guide Admin" in big letters in the title and everything, sorry I missed that, and thanks for the feedback!
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