Live Chat API - Timestamps of Agents Joining and Leaving


1 Comentários

  • Eric Nelson
    Zendesk Developer Advocacy

    Hey Civetta,

    When the user comes back, it actually is considered a 'new' chat. We just provide the chat info of the previous session for contextual purposes. It sounds like you're looking for some metrics around chat duration, you can use our metrics api to pull these.

    Hope this helps,

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy


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