it is possible to update the app every time the status changes.
RespondidaHi, I'm new to creating apps in zendesk support, it is possible to update the app every time the status changes.
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Hi David,
For updating, ZAF provides several events the app could listen for and react to: https://developer.zendesk.com/api-reference/apps/apps-core-api/client_api/#clientonname-handler-context
For status changes, you could look specifically for some of the ticket changed events: https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#ticket-change-events, specifically:
- ticket.status.changed
Hope this helps!
Chris
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thank you very much you saved me
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Abusing its provision, how can I execute a php within my application since I see that it does not allow me to load them
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Hi David,
If you're hosting the app yourself, you can work with PHP on your server. Learn more about server side apps here: https://developer.zendesk.com/documentation/apps/build-an-app/building-a-server-side-app/part-1-core-concepts/
Chris
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