My understanding is that agents and customers can only attach images. Please let me know if that is not true.
I would like to provide our customers with an option to attach .PDF reports to their posts and comments on our Community and want to ensure that I didn't miss a setting or permission that determines which file formats agents and customers can upload to Community posts and comments.
I looked for a similar post on the Community about this topic but didn't see one that caught my attention. Feel free to let me know if there is already an ongoing discussion about attaching .PDF files to Community posts and comments.
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