I would like to suggest a new feature for Guide that will help Agents to monitor their "assigned to me" articles and provide updates earlier.
Feature Request Summary
Allow to set some kind of reminder (e.g. weekly or every 72 hours) for Agents to whom an article has been assigned for some corrections. This will remind Agents that some articles are awaiting their attention.
An article has been assigned to Autor to add some details to this article. Due to high load Autor (who is also Support engineer) missed this notification and before he access Guide Admin page and look into "Assigned to me" section he won`t remember about the assigned article.
Maybe this can be implemented similar to Verification process but for Assigned article.
Por favor, entrar para comentar.