Content Cue

3 Comentários

  • Nicole Saunders
    Zendesk Community Manager

    Hi Carlo - 

    Can you provide any additional details? Why do you wish to disable Content Cues? What problem is this causing for your organization? How significant is this issue, and how frequently does it come up? 

    0
  • Carlo

    Hi Nicole,

    because we are not using it but we use tags a lot. When we get in the tags page in the admin panel, it makes more complicated to search and navigate the tags because it gets full of Cue_content tags that we do not need at the moment.

    Hope makes sense.

    Carlo

    0
  • Fiona Witham

    I would also like to disable it. Sometimes it adds tags to a ticket after an agent has done an action (not as part of the same action) and this then affects some of our automations and triggers and stops them firing.

    Thanks

    Fiona

    0

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