Option to Disable Default Return Key to Send Chat Message
It would be great if there were a setting somewhere that would allow team members to choose if they want the return key to send a chat message. Currently, to enter a new paragraph, you have to select shift + return. We keep accidentally sending messages prematurely, so this preference would be a great option to have!
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Yes, I agree with this. Agents are sending messages prematurely because they go from answering email tickets to social tickets - it can be hard to remember. Please just give us the option of disabling this.
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Is there a reply/fix for this?
Our customers are very frustrated by this.
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