TIME on chat transcript email is not set to my timezone
RespondidaWe noticed the time on the chat transcript email intro is 6 hrs ahead of our time [America/Chicago CST]. I already spoke to your general support staff and they said it’s what time your main system is set at, and they couldn’t change it. To know the right time, you have to check when the email was SENT- when the entire chat session has officially ENDED. Is there any fix to that? Can we have that time in the email changed to our current time zone so we don't get confused each time we get those transcript emails?
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Hi Kristina,
The timestamp on the chat transcript email is set at UTC. There is no option to change the time in email to the current time zone. We agree that it is not the best experience and would be looking to fix that in the future.
You can follow the on-going discussions here - https://support.zendesk.com/hc/en-us/community/posts/204854928-Timestamp-in-chat-transcript-in-UTC- and https://chat.zendesk.com/hc/en-us/community/posts/210661147-Chat-log-recorded-in-Zendesk-has-incorrect-Timezone.
- Prakruti
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I agree... UPVOTE!
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pls update
i m chatting on 4:30pm & it show 11,12pm like thisthis is not goodteam says when you chat & when you send transcript -
should update system as quick as possible
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until people view message, wrongly typed message should delete
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update this two point as soon as possible
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waiting, when you update
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I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them for the transcript to be in a different time zone. Why is this so difficult to set. We have the correct timezone settings in Support, Chat (dashboard), etc.
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Chat , History, Analytic sectioneverywhere correct timezone, only case of chat transcript via mail showing wrong timezone, why developer team not updating this thing.
as we told number of times with team , they just told "this is not current priority or not important part or this is affecting on current product".
take test then apply into live. i think if you ask for your customer, i am sure that lots of customer demanding this thing.
its my humble request, kindly do the needful.
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why this not developing, as this is very simple. just change timezone for email transcript.
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such simple task not developing ....
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i up vote , when you update this thing, why your developer not working fast.
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This is really disappointing that this setting has not been changed. It has been raised 5 years ago! You have so many clients around the world and it should be customisable to the account's timezone.
How do we get this moved forward up the development chain???!!!
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I came across the same problem, in contact with the Zendesk chat, and the agent sent me links to discussions that took place in 2018, we are in 2021 and so far no official answer, this is said to be the best tool on the market, leaving your customers with no return on a problem to YEARS.
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We up vote this!
This is really confusing and not only impacts chat but the account audit - when we are monitoring agent log in, this is confusing as looks like agents are logging in early then they should be.
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I also agree that having transcripts reflect the timezone of the Zendesk Account would be incredibly beneficial. This would help a LOT with customers since they often get confused by the time displayed on the transcript, and it would make QA much easier.
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