Add CC Attribute to Reporting

23 Comentários

  • Nicole Saunders
    Zendesk Community Manager

    Thank you for sharing your feedback, Mike.

    0
  • bill cicchetti

    In our case we would like to report off tickets that an agent (light or full)  is cc'd on and the CSAT results on those tickets.

    I think any sort of visibility of CC'd people in Explore is highly valuable and without it doesn't present a clear history of the ticket and those involved in the ticket activity.

    3
  • Michael Chun

    +1 to needing this. If a field is on the ticket it should be reportable for any reason.

    2
  • The Salvation Army

    This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

    1
  • Robert Hood

    +1 for needing this.  I have a contractual need to report on CC's and would like to do it in Explore. 

    1
  • Gomathi

    Having to retreive the tickets with cc would be great. 

    1
  • The Salvation Army

    Has there been an progress on this?

    2
  • Ben Whitfield-Heap

    +1 we could really do with this feature

    1
  • Craig Bailey

    Yup, we just bumped into this limitation today as well. It is a really important field for us and reports would provide extreme business value.

    1
  • Eric Snyder

    +1 on wanting this feature in Explore

    1
  • CJ Johnson

    I would also love this, would be really useful. 

    1
  • Kirill Akimov

    Hi all!

    Really cool feature request, we also require it

    1
  • Linh Nguyen

    + 1, please do add it

    2
  • Carly Files

    + 1 please add it

    We would like to use this to see if a client is cc'd on an internal ticket.  This will help improve our communication and organize our tickets.

    1
  • Kirill Akimov

    Hey, Zendesk team!

    It would be really great to add this feature!
    +1

    1
  • Kirill Akimov

    Does anybody know any workaround? Our customer success managers ask for dashboard with all tickets where they are in cc and satisfying a few additional conditions which prevent from usage if user profile view. 

    1
  • Serah C

    Have there been any updates on this as of late? We need to get a report generated of all tickets admins have been cc'd on.

    1
  • emma

    I really need this feature as well. We would like to report on Cc's. 

    1
  • Wayne Kamiya

    I need this feature as well.   It's been 3 1/2 years since this feature request was posted on Community.   Any idea when it might be implemented?    Our support team does a lot of referring customers to our resources, e.g. Community, and also generates a lot of upsell leads.   It would be very helpful to know all the customer users who were CC'd on the tickets. 

    1
  • Kristina Tibbitts

    We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.

    I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

    1
  • Jay Krishnan

    +1 for this.
    Is there any update on this feedback post? Or a workaround which we can work with?

     

    0
  • Aaron Yowell

    +1

    0
  • Casey Eisenberg
    Zendesk Luminary

    Adding to the request for this thread. At the very least just being able to add tags from CC'd end-users to tickets would be extremely helpful. Has there been any progress?

    0

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