Bug @ Guide: Suggested Google Analytics Tracking ID Nomenclature is not up-to-date

2 Comentários

  • Dave Dyson
    Zendesk Community Manager

    Hi Josef,

    As mentioned in our help center article Enabling Google Analytics for your help center, Zendesk does not currently support the properties of Google Analytics 4 natively. However, you can implement it in the code of your theme by pasting the Google Analytics code snippet into the document_head.hbs theme template file, according to the [Google Analytics documentation]{https://developers.google.com/analytics/devguides/collection/ga4/tag-guide}.

    Hope this helps, and sorry for any confusion!

  • Josef Prandstetter

    Dear Dave,

    Thank you very much for the timely feedback.
    I have configured the recommended workaround according to the instructions.

    However, we actually wanted to use a completely unmodified template so that we don't lose the upgrade capability.
    Therefore, is there a rough time horizon when GA4 will be natively supported out-of-the-box in Zendesk?


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