Hey team, I know that this was already a post, but truthfully I'm surprised this has never been implemented. I understand that emoji keyboards differ across devices and it can make it quite troublesome to offer to end-users, however it's 2021... Really think that this would be something that ALL end-users would like. I understand it's possible for agents to use them, however, why not make it available to our end users? (Also, almost every single one of your competitors offers emoji's in chat, so surely it's possible to do.)
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