How To Change The "From" Address For The Zendesk Support Email?

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5 Comentários

  • Edwin Schukking

    Hi Dane Mutters,

    Did you already set up your support email address in Zendesk? If not, this Zendesk article will explain to you the steps. 

    You mentioned you were using your personal work address. I assume this was an example, as I would advise strongly against using your personal work address for support. 

    Hope this helps.

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  • Dane Mutters

    Hello, and thanks for the reply.

    Yes, I have configured the support email, and no, I definitely do not want to use my personal work address.  The problem is that Zendesk auto-populates my personal work address, and I can't change it.

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  • Jim
    Zendesk Customer Care
    Hi Dane,

    I've created a separate ticket for your concern and kindly check the email I've sent, in gathering some details to further assist you with this. Here's the separate ticket ID: 9700255, for your reference.


    Best,

    Customer Advocacy Team
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  • The Salvation Army

    I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.

     

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  • Edwin Schukking

    Hi The Salvation Army,

    In your profile you can add an alias, so your profile name will not be displayed when you are in contact with end users (see screenshot below):

     

     

    Also, in Admin > Channels > Email you can unselect 'Personalised email replies' (see screenshot below):

     

    Hope this helps!

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