We share ZenDesk with out IT team.
We have circumstances where a ticket is submitted by someone on a specific team, Customer Support in the case I am dealing with, and the Assignee and Group on the ticket are "-".
I would like to have a way to have a trigger set the assignee to the person who submitted the ticket.
I have not found a good way to accomplish that.
NOTE FOR ZENDESK: Let us test for Submitter in a trigger!
Por favor, entrar para comentar.