Requesters are getting email notifications of phone calls

2 Comentários

  • Sean

    This is what Requesters are seeing. Obviously we don't want them getting email alerts of internal call logs

    0
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Sean,

    I think there's a setting hiding in Talk that determines whether the call details will add a public comment or private comment to a ticket.

    1

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