Amazon Connect, how to get created ticket id after agent end call

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Publicado 13 de nov. de 2021

I installed Amazon Connect from Zendesk marketplace and integrated to my Amazon Connect instance. When customer call to my DID number, it forwarded call to my Zendesk support and everything work fine. What I want is when the agent end the call and the customer get start the post call survey, disconnect flow, I want to update that customer score to the Zendesk ticket's custom filed using lambda function but I don't know how to get the created ticket id or the ticket id which the Zendesk agent serve the customer. 


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