Explore report showing group name as NULL/blankRespondida
Some tickets are correctly assigned to a group, but when we check on Explore report, the group attribute is blank/Null.
Most of these tickets have been assigned for more than 2 days, so I believe that is not an issue of dataset update time.
Is there any suggestion to solve this problem?
I have the exact same problem, never had it before, but I now do and its breaking all my reports as they are not accurate. I need a resolution ASAP.
Tim Howe I see you have a ticket with our support team, sorry to see you're still experiencing this issue.
Ana Paula Gamarra Sanches I've created a ticket for you as well and I'll alert our support team.
Thanks for your patience, both of you.
same issue with me data is missing in the reports blank/null values.
Thanks for your attention Dave Dyson!
As Tim Howe mentioned, this issue has a huge impact on reports and I'm looking foward to a solution asap.
Like everyone, same problem here. Tickets recently updated (new tickets or very old tickets) have "lost" their group.
Hi Ruddy, just checking in – the issue described above should be cleared up. Are you still experiencing this problem?
Hi @..., sorry for my late answer, but it's ok for us.
Thanks a lot
No worries, Ruddy - glad to hear it's working again for you!
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