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How to add and mark an event in a chart on a Zendesk custom query?

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Katie DM

Publicado 07 de dez. de 2021

We built a simple query based on the [default] Tickets Created By Date query. In columns we are using "ticket created - month". Our team wants to add date markers for certain product releases or notable events on top of the chart, so we can track how those events impacted volume. We've chatted with Zendesk Explore support, but they aren't sure. Any workarounds? Thanks!

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    Jozias Machado

    I'm looking to do the same. This is extremely important to streamline communication.

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    CJ Johnson

    Maybe with a fixed calculated metric? But I'm not quite sure how you would set up the advanced formula to do that: https://support.zendesk.com/hc/en-us/articles/4408822034586-Adding-fixed-calculated-metrics

    I'm trying to figure this out as well, I've been just including a text box and notes next to queries in Dashboards, but I really would like to something more integrated. 

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