Is it possible to select an address with a trigger?


2 Comentários

  • Miles Ilog
    Zendesk Customer Care
    Hi Jeremy, 

    It's not currently possible to change the support address on a ticket via a trigger. The Select an Address app only functions when you have the Support agent interface open. The basic plan of Select an Address does have some automatic functionality of setting the address based on groups.

    If you feel this would be a useful product feature for an upcoming update to the Select an Address app, please leave a message in the official feature request thread
  • Automate My Store

    Hi Jeremy Watkin,
    since we also have 150+ support addresses, we were dealing with the exact same issue.
    We created an app for us to solve this issue once and for all. If you want it too, check it out here:

    Here are some features we integrated:
    Automatically use the correct email sender, depending on the agent's user group
    Restrict sender email based on user-agent group
    Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
    - Based on your sender address, specific Tags will automatically be added
    Search for the support address associated with your ticket
    - Easy & fast – you don't need to scroll through the Dropdown

    Feel free to try it for 30 days for free:

    And let me know what you think or if you have any suggestions to improve it!


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