How many options/values can I enter in a ticket drop-down field?
RespondidaHi,
I need to create a custom ticket drop-down field with many values, thus I'm looking for information about limits.
I have found these information:
- At the following link https://support.zendesk.com/hc/en-us/articles/4408838961562 the article lists 2000 values as limit:
- At the following link https://support.zendesk.com/hc/en-us/articles/4408836502682 the article tell me I can import up to 3499 values
- At the following link https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/#list-ticket-fields I have found that via API the limit is 2000 values
- When I try to import more than 3500 values in a CSV file, Zendesk sends me this message:
So i would like to ask you if you can can tell me what is the limit of the values which i can retrieve from API request.
Thanks
-
Hi Marco,
Thank you for reaching out to Zendesk Support.
In regards to your inquiry, the rate limit would be 100 requests every 1 minute using the following endpoint.
You need to make sure that the CSV file that you're going to upload has one row for the header and the rest are for the field values. Also, the tag value can be optional, but we recommend adding it.
Please let us know if you have any other questions or inquiries.
Thank you and have a wonderful day ahead!
Kind regards,
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