Answer Bot Resolutions should add to the 'Was this article helpful?' count
Currently, Answer Bot (AB) resolutions do not add toward the "Was this article helpful?" count for the suggested article.
Realistically, AB providing the solution to a user and the user clicking 'Yes' when asked if the article solved their query is the same as a user finding the article themselves and clicking 'Yes' under "Was this article helpful?".
Adding AB resolutions to this count will allow us to get a better view than we currently have when it comes to which articles are performing well.
Por favor, entrar para comentar.
0 Comentários