Full export of Sell account data

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3 Comentários

  • Comentário oficial
    Jakub Tutaj
    Zendesk Product Manager

    Happy to share an update the documents file in full export is now brought back

    Changes:

    • You can now retrieve documents of interest using API. In the exported file, you can find following fields to make decisions on your backups: an object type, object id, and a new field: size of the file in bytes. 
    • We've removed a field with a direct URL download link, as there has been a change in a policy on how long such URLs can be alive (sometimes, minutes). This would make a process of downloading the documents hardly unpredictable.

     

  • Jakub Tutaj
    Zendesk Product Manager

    Hello Roland Hill, full export should include documents. 

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    0
  • Kaja

    Hi Roland,

    At the moment document export has been paused. We do not have an ETA for when this feature will be back but our teams are working on improving this experience. Apologies for the inconvenience.

    0

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