Timers for Chat SLA

2 Comentários

  • Dave Dyson
    Thanks for this feedback, Jamie!
  • Lorea G

    Agreed, also it does not display time stamps on the tickets our chats come in, instead it displays "one min ago" "two min ago". But when the transcripts are pulled from history later for review, it displays the time stamps and our agents will get mark downs for going over their time, due to they can't tell.  For example, if they have to reply within 2 minutes.. anything that says "2 min ago" could be anywhere between 2-3 minutes... so when the transcript is pulled and they are at 2min 45seconds.. it is marked down.


    It should display time stamps instead of, or as well as "1 min ago, 2 min ago" etc. 


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