Possibility for middle name import?

4 Comentários

  • Dave Dyson
    Thanks for this feedback, Ronald!
    0
  • Jakub Tutaj
    Zendesk Product Manager

    Hi Ronald Boot, I'm not aware of a workaround here, but curious what's your use case for sorting lists by last name? What happens with such sorted list next? 

    0
  • Ronald Boot

    Hi Jakub,

    Thank you for your reply.
    We sometimes uses these lists for an overview for example.
    Just talked about it with my colleagues and sorting is not the main issue, however:

    We will let Sell sync with our ERP system in the future. When creating quotations, our ERP system generates a MS Word file which will use the middle and last name at the top of the quote ('Dear mr. de Vries'). Once we've merged the middle and last name and synced it with our ERP (Sell will become leading/master), the generated MS Word file will make a capital of the first letter, so it will become 'De Vries', which is not the grammatical right way to write a name in Dutch.

    Same issue/way of working for auto-generated letters etc.

    Thanks.

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  • Jakub Tutaj
    Zendesk Product Manager

    Thank you Ronald Boot, it all makes sense. While I cannot offer any workaround on our side at this time, we now have your feedback with all the context necessary to make more informed improvements in this area in the future. Thank you again. 

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