Hey all, I have a question.
We are currently migrating from Freshdesk to Zendesk - We have had a automation rule assigning the priority of the tickets according to the last 3-month revenue of a user. I have tried to replicate this in Zendesk, but the Trigger section only recognizes if the custom numerical field is populated - is there an option how this can be solved ?
E.g. If a user submits a tickets and the range of their revenue is 99+ set to -> Urgent
Thanks for all your inputs!
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