Requests into Zendesk via Email

2 Comentários

  • Dave Dyson
    Zendesk Community Manager
    Hi Joseph,
     
    If you don't want to accept tickets created via email, you could create a trigger that looks for newly-created emails where the channel is email, send a notification to the sender directing them to create a ticket via your ticket form, and then closing the ticket. You might also include a message in email notifications sent when you solve a ticket, that followups should be created via the ticket form (and include the link to make it easy for your users to find).
    1
  • Mastriano, Joseph

    We like this approach and we are going to give it a try and see if it cuts down on the tickets coming in lacking the information needed for routing.  Also, like the follow up notification idea on solved tickets. 

    Thanks Dave!

    Joe 

     

    0

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