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proxy client ip to ticket
Publicado 19 de jan. de 2022
Hello
in my app client call our server, then our server call zendesk server. ticket has always ip of our server.
How can I proxy headers or hidden params with user ip to zendesk?
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Greg Katechis
Hi there! To do something like this, you would likely need to pass in a Forwarded header from your app and then save that as a custom field inside Zendesk. There won't be any way to change the actual IP on the ticket itself, as that would present a security issue.
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