Banning users in messaging
We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:
1. ban users by email
2. ban users by IP
Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them. Please re-instate this basic feature for Zendesk Messaging customers.
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Hi Chris,
Thanks for sharing the feedback. Bringing the ability to ban users on Messaging is on our roadmap but I am unable to share a timeline right now.
Regards,
Ayush -
Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging
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Hi Daniel,
I would assure you that this is still on our radar. We plan to look into in early next year for development. We will publish in the community once we have more concrete dates.
Regards,
Ayush -
Awesome, thanks Ayush I will keep an eye out :)
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Hi @ayush, Christine - Just adding my voice as another customer. Our team will not be moving to Messaging until this functionality is implemented.
Thank you for your hard work!
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I would also like this feature implemented asap
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This is an absolute hard requirement for conversion for us, we must be able to protect agents from 3rd party harassment.
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+1 on this. We had this functionality in Chat which was helpful in protecting agents from abusive or inappropriate behaviour. To now have no way to stop these pests feels like a step in the wrong direction in our shift from Chat to Messaging.
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+1 on this too
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This is becoming more of an issue for us too - really looking forward to any news on getting this functionality back please! 🙏🏻
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+1
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I made a tutorial on how to ban people https://support.zendesk.com/hc/en-us/community/posts/5952302901658-How-to-ban-people-in-Messaging
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We really need to be able to restrict (ban) end-users in Messaging by IP and/or location.
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Does Zendesk have any suggestions for dealing with serial pests on Messaging?
Ability to block via IP (which was available in Zendesk Chat) is a must, we don't want our agents bombarded with spam, abuse and everything in-between.
Latest update was early 2023 for development, is this still on the roadmap? -
Hi Nick/Yahor,
Banning users is on our roadmap and it's a top priority for us in 2024. We are in early planning stage and I will have more to share in the coming months on the rollout plans. The workaround suggested and and suspend users capability can be looked for profile based banning option. -
Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.
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