Can Zendesk Support show illegal/missing arguments in Triggers, Macros, Automations, Views etc.?

2 Comentários

  • Diogo Maciel
    Zendesk Customer Care
    Hi Peter! Thank you for your feedback!

    This is a great idea! And I can see how this can benefit other customers. I will keep an eye on this post as it is flagged as feedback and it could be considered for implementation in the future. In the meantime, our article with tips when removing agents might be useful for you. 

    https://support.zendesk.com/hc/en-us/articles/4408888690842-Best-practices-for-removing-agents
    0
  • Pedro Rodrigues
    Community Moderator

    This doesn't just impact removing or assigning agents. Having this filter on the Triggers page would enable admins to do better maintenance work (as there is no native tool to maintain triggers). I'd risk saying that an alternative solution like a standard email notification for all admins would already be really useful.

    Especially when managing thousands of triggers for multiple brands and dozens of groups, this clean-up feature would speed up a lot of work (and it would will also be useful for automations and views) and save a lot of auditing time for admins.

    0

Por favor, entrar para comentar.

Powered by Zendesk