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Extracting historical data with more than 50k rows

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Julia Schlichting

Publicado 07 de fev. de 2022

I am trying to extract all created tickets from history with additional breakdowns in Zendesk Explore. Unfortunately the limit is reached and I am not able to do it. 

Is there any solution to this problem?

 

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    Dan Borrego

    Zendesk Customer Care

    Hi Julia,

    I can see that you are not yet part of the improved performance for large queries, EAP (early program access).

    In our community, you will find all information related to this EAP. I would recommend that you read this post first to understand  it better. 
     
    You can also divide your report into smaller parts (filtering for time ranges, for example) and export data in blocks. 
     
    I hope this answers your question, and feel free to reach back out to us in case you have additional ones. 

     

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