tracking office access with vaccination status

Respondida

6 Comentários

  • Shona

    I would add to the above comment.  

    We are needing Team Leaders to report the vaccine status of their staff to us so it can be recorded.  We simply need the date it was sighted, by whom and if it is a vaccination certificate or a medical exemption.

    Do to the privacy of this information. Once the information has been transferred to our main database we need this sensitive information redacted completely from the ticket.

    Does anyone have any ideas on how we could do this?

    0
  • Dave Dyson
    Hi Joe & Shona,
     
    Fwiw, there are a number of Workforce Management solutions that integrate with Zendesk: https://www.zendesk.com/marketplace/apps/?query=wfm
     
    Shona, Zendesk does offer ticket redaction functionality: Redacting ticket content in the Zendesk Agent Workspace
    0
  • Shona

    @...

    Thanks Dave.  I was hoping to use Ticket Fields to collect the information, so that it can be easily exported.

    Can you redact information that is sitting in a ticket field?

    0
  • Dave Dyson
    Hi Shona,
     
    You can just remove information from a ticket field – redaction is necessary for ticket comments and attachments because those are normally not editable. 
    0
  • Shona

    Thanks @.... I believe if you look at the ticket Event History you would still be able to find what information was first put into a Ticket Field.  Therefore for security and privacy, someone could still find the information if they needed to.

    0
  • Dave Dyson
    Thanks Shona, that's a really good point. 
    0

Por favor, entrar para comentar.

Powered by Zendesk