Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-level plans to do this. Seems like a pretty standard feature. (Thank you to Sam in the comments below for pointing this out to me!)
When we know an update to a product is coming that will impact an existing article, we'd like to be able to draft an update to that article and save it within Zendesk Guide before publishing that change.
Currently, if we need to draft an update to an already-published article, we have to do so in Google Docs and then copy/paste the changes into Guide when the product update is released. It would be easier to draft that update in Guide so when the update goes out, we can go in and click Publish.
For comparison, ScreenSteps does this -- you can have a published version, draft a change to that version and click 'Save as Draft,' which will add a 'Draft' flag/indicator on that article in the backend, but keep the previous version published. When the product change is released, we can quickly go in and click "Save and Publish" because the updated content is already there.
Por favor, entrar para comentar.