In Ticket View, hide left-hand sidebar

6 Comentários

  • Graeme Carmichael
    Community Moderator


    LOL! I believe you are correct and know the feeling. 


  • Audrey Park

    Thanks for making this. I'd very much like this, too. Since the Ticket List view is collapsible it makes this request very appealing. 

    My primary use case is putting two windows next to each other in a monitor. The left-hand sidebar takes up real estate that I do not need to look at the entire time I'm in the ticket. (Sometimes those two windows are both individual tickets. Sometimes it's the same individual ticket because the correspondence is long.) I'll try to hide parts of the right window behind the left window. This only works in spurts because I would interact with one of the windows. And I'll let the left window hang over the edge so I get more real estate.

  • Nikki

    Yay! They released this feature!

    The left-side bar is resizable and even hide-able! <3 

  • Audrey Park

    Hooray, thanks!

  • Dmitry Zhiglov

    I am working a lot with the keyboard. My 13'' display has little space to display the ticket, while other panes take up the space. Is it possible from the keyboard by a shortcut to hide/unhide left and right panes, i.e. by keys '[' for the left and ']' for the right panes?

  • Christine
    Zendesk Engineering
    Hi Dmitry,

    To quickly hide or show the panel, click the Hide panel (<) icon or Show panel (>) icon that appears when you hover your mouse pointer over the panel border.

    Currently, there are no available keyboard shortcuts to hide/show the panel. 

    Though I agree with you that it's a great feature to have. Our product managers actively monitor feedback threads, and posts with high user engagements are ultimately flagged for roadmap planning. 


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