Help/App request: Article Feedback reporting from customers

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6 Comentários

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Alex Duffey Unfortunately we don't have an app in the Zendesk app store to my knowledge, but you could use something like Hotjar.

    0
  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Here is also an example of how another one of our customers is doing this.

    0
  • Anastasia Kachanova

    Hi,

    Agree with Alex. This feature is something that we expect zendesk to offer. To use workarounds is not an optimal solution nowadays. 

    Thanks

    4
  • Yanko Chakarov

    Hi,

    I agree that it is something that Zendesk should be able to offer without having to use third-party apps or workarounds.

    Please, consider adding such feature.

     

    Thank you.

    3
  • Michael Lorch

    Totally agree...please include this.

    1
  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi all

    While we don't currently have plans to add this feature natively we have put together a recipe for how you can prompt for feedback on downvotes using theme customization.

    I hope it helps and we are as always very keen to hear from you if you think it can be improved.

    0

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