HelpCenter artiles: View pdf in browser

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9 Comentários

  • Katarzyna Karpinska
    Zendesk Product Manager

    Jeroen Mulder, thank you for raising this up. At the time of developing the article attachment feature, we've been advised by our security specialists against implementing behavior that would allow opening any attachments (incl. pdfs) on click. 
    I'm aware however that some time has passed since then and opening pdfs in browser is an expected behavior now. I'll engage with our security team to see if their risk assessment has changed and if we can allow for this change. 

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Hello, this problem should be fixed now.

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  • Jeroen Mulder

    Hi,

    It is fixed in the sense that it opens a PDF in the webbrowser. There is still a download button so the problem of uncontrolled copies is still there. Is it possible to embed the pdf such that it is no longer downloadable?

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Jeroen Mulder, both the pdf title-on-click and the download button should have now the same behavior that is defined by the browser's in-build pdf viewer. 

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  • Jayden Woolley

    Hi Katarzyna Karpinska,

    I have tried to see if there is a setting somewhere to enable this through Chrome but doesn't seem to be. Is there another setting within Zendesk itself to enable just viewing a PDF inside of a ticket instead of downloading it?

    Thanks,
    Jayden

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Jayden Woolley, can you specify what do you mean by a ticket?

    As I understand this request was related to viewing pdfs attached to Help Center articles. It should work out of the box (no additional setting) for all the browsers that support viewing PDF. 

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  • Jayden Woolley

    Hi Katarzyna Karpinska,

    Sorry, misread the request. Is this possible for PDF attachments within Zendesk Support Tickets?

    Thanks,
    Jayden

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  • Brett Bowser
    Zendesk Community Manager
    Hey Jayden,

    I did some digging on my end and it doesn't look like natively you can just view the PDF while in a ticket without downloading. That being said, it may be worth taking a look at our app marketplace to see if there's a 3rd party integration available.
     
    Let us know if you have any other questions!
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  • Myles Marino

    你好! 这是我们拥有的一个应用程序,可让您预览 PDF

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    PS:春节快乐!

     

    Hello! Here is an app that we own which allows you to preview PDFs.

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    • Fixed bugs mentioned in reviews
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    Happy to talk more about how I can improve your Zendesk experience. 

    - Myles@thirdsouth.capital

    PS: Happy Spring Festival!

    0

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