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Query for tickets solved by answer bot

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LottieFiles

Publicado 09 de mar. de 2022

How can I build a query to pull all the tickets solved by the answer bot?

In our custom report, we can see 20 tickets being resolved without applying any ticket metadata. Hence, we have no idea, what was the issue related to and who raised the ticket.

When I drill in, I get an error "No data available. Check your filters and calculations". 

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      Dane

      @Nick Vemmal.
       
      You can use Explore recipe: Answer Bot counts of unassisted solved tickets.

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