Explore: Tickets per agent at time of creation

1 Comentários

  • Dave Dyson
    Hi Joshua –
    Since your agents are already using a macro for this process, I'd recommend adding an additional action to the macro, to add a tag to any ticket the macro is used on (make 100% sure you use the Add tags action, not Set tags, because the latter will remove any other tags on the ticket). Then you can track tickets using that tag – here's how: Explore recipe: Reporting on macros using tags
    Hope that helps!

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