One of my teams is doing client outreach for subscription renewals. I am trying to track how many tickets they are creating for the initial outreach so I can set goals on how many they should be doing each day.
For this process, they are creating a new ticket, setting the requester to the client contact, then using a macro to populate things like Product and Issue Type as well as adding the subject line and email text. I want to know how many they created/sent, not how many tickets they touched, updated, solved, etc.
Hopefully that makes sense! Thanks for any help!
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