Feature Request Summary:
Currently, all views (and votes) for archived articles get rolled up into one line on the article view section of the Guide dashboard in Explore. This doesn't give us an accurate representation of what our users viewed when we look at a longer time period
- Agent opens the Guide dashboard in Explore
- Agent selects one year as the time period
- Agent sees a row at the top of the report with no title or author, showing large usage. This line represents all archive articles rolled up
Business impact of limitation or missing feature:
Archived articles are an important part of KB view history for a help center. Not being able to break out these articles into separate rows in the article view report can throw off the entire report if we want to look at usage over a large time period.
Other necessary information or resources:
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