Agents unable to see when other agents are on a ticket.

Respondida

3 Comentários

  • Marcio Lopes

    Update: Problem was somewhat resolved after the agent used a VPN, thus bypassing the possible limitations set by the ISP. Still, would be awesome to find out exactly how it could be fixed for good. 

    0
  • Darren Bell

    Some of our Agents have reported similar recently, however, on testing we were not able to replicate it. We also use a VPN but Zendesk is in a browser and should be routed via the agent local internet and not via the VPN.

    0
  • Marcio Lopes

    Darren Bell Yeah, these usually can't be replicated elsewhere but only on the agent's computer. We used a free account with windscribe.com so it routes all traffic from the computer, including web traffic.  If it works, they might be in the same situation as our agents. As usual, I wouldn't recommend using the VPN service with VOIP calls as these can be severely degraded. 

    0

Por favor, entrar para comentar.

Powered by Zendesk