Calculating Business Days


1 Comentários

  • Gab Guinto
    Zendesk Customer Care
    Hi Jay,
    A workaround is to divide the value of the full resolution time business hours metric by 24 to get the the number of business days. Here's a sample metric formula:
    VALUE(Full resolution time - Business hours (hrs))/24

Por favor, entrar para comentar.

Powered by Zendesk