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Triggers cannot set values to ticket field if the field is a text field
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Publicado 09 de jun. de 2022
We cannot use the triggers to set values to a ticket field if the field is a text field.
However, if the field is a dropdown menu, then the trigger can set the values.
May I know if this is not possible to set ticket field via Triggers if the field is a text input?
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Lou
Take a look at this discussion. It addresses your concern:
Update text field in triggers
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