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Group assignement with Microsoft Outlook Add-In

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Renaud Croix

Most Engaged Newbie of the Year - 2021

Publicado 27 de jun. de 2022

Hello,

I've just installer the Microsoft Outlook Add-in and I'm facing the problem that ticket are automaticcaly assigned to the default group.
Is there a way to modify that and be able to choose which group to assign ?

Thank you very much

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    Lou

    The Product Manager Whisperer - 2022Community Moderator

    Not sure how that app/add-in works, but have you looked into email forwarding? Works great for us.

    Passing an email to your support address

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